When the driver collects your boxes, they will calculate how many boxes they are collecting. Refunds are processed either back onto the credit card you paid with, or via an Electronic Funds Transfer (EFT) into your nominated bank account. The refund will be processed by head office and can take up to 5 working days to arrive in your bank account, so please wait this long before chasing up your refund. Boxes and tape dispensers that are returned or requested to be returned after the 3 month hire period will forfeit their deposits and we will not collect these boxes and/or tape dispensers.