Boxes 
Moving 
Packing 
Storage Frequently Asked Questions
Moving Box Hire FAQs
How do I place an order+
You can either place your order online here, and pay for it using a Mastercard, Visa card or Debit Visa card. If you can not use one of these cards, you can pay for your order via Electronic funds Transfer (EFT). If you are paying via EFT you will need to contact the office to make your booking. Online bookings can be made 24 hours a day. Alternatively, place your order by calling our Call Centre on 1300 858 446 between the hours of 8.30am to 5pm Eastern Standard Time Monday to Friday.
How do I qualify for a free delivery?+
All initial orders qualify for one free top-up delivery and one free pick up as long as the top-up and pick-up orders are placed within 3 months of the initial delivery. For hire jobs, delivery is free when you hire packing boxes or tape dispensers to the value of $65.00 inc. GST or over. For sale jobs, delivery is free when you buy packing boxes and/or ancillary items to the value of $99.00 incl. GST or over.
How quickly can you deliver?+
Our drivers can generally deliver next day. When making a booking, we ask for a two hour timeslot starting at 8am to 10am and the last timeslot being 4pm to 6pm. However this can differ depending on the drivers schedules in each city. Please note this is a preferred timeslot and should the driver not be able to deliver during your requested time, then they will give you a call to discuss an alternative, convenient time for you.
Can you deliver today?+
If you require a same day delivery, this may be possible if the driver is in your area and has the stock you require with them. For same day deliveries, it is best to call our Customer Contact Centre on 1300 858 446 prior to 11am on the given day.
How often and what times do you deliver?+
Our drivers are generally available from 8am to 6pm, Monday to Saturday. Occasionally when our drivers have reached the maximum number of deliveries in a two hour timeslot, you may find the timeslot has been greyed out on the website booking form so you are unable to select that time.
I work 8am to 6pm, are you able to deliver outside of hours?+
Hire A Box can accommodate out of hour requests, please call our Customer Contact Centre on 1300 858 446 to discuss availability.
If my order is under the minimum value required for a free delivery, what is the delivery fee?+
For hire jobs, a delivery fee of $35 is capped for orders under $30. For orders above $30 the delivery fee is the difference between $65 and the value of the hire items. For sale jobs, a delivery fee of $35 only applies to orders $65 or under. For orders above $65 the delivery fee is the difference between $99 and the order value.
Is it cheaper to hire or buy the boxes from Hire A Box?+
If you plan on returning the boxes within 3 months, it is cheaper to hire the boxes. If you hire the boxes and then decide you want to keep some of the boxes, this is no problem however you just forfeit the deposit on the number of boxes you decide to keep. If you plan on keeping your boxes for longer than 3 months, it is cheaper to buy the boxes.
How much is the deposit?+
You pay an individual deposit on each box you hire. The per box deposit on medium boxes is $1.60. The per box deposit on large boxes is $2.50. The per box deposit on porta robes is $7.00 for the box and $2.00 for the metal rail. The deposit on tape dispensers is $10.00.
Once I am finished with the hire boxes, how do I arrange for them to be picked up?+
To organise a pick up of your hire boxes and hired tape dispensers, you need to do it online on the website by clicking on the hire return page. Alternatively send us an email with your name, number, order number and new collection address. Your first pick-up is free as long as you request it within 3 months of the initial delivery date.
What areas do you service?+
Hire A Box operates in the metro areas of Sydney, Melbourne, Adelaide and Perth. To check if we service your area please enter your postcode on the online order page. If the area you are moving to is outside our serviceable area, then you can buy boxes from us but not hire them.
I am moving interstate, can I hire the boxes?+
Yes you can, as long as you are moving between metro areas in the cities we cover. Please note: often boxes being moved interstate receive significant damage during the transit process, you may not receive your full deposit refund on these boxes.
How long can I keep the boxes for?+
You can keep the boxes for a period of up to 3 months. After this period, if you have not organised for Hire A Box to collect your boxes, your deposit will be forfeited. Hire A Box, at its discretion, may still choose to collect those boxes if you wish, however no deposit will be refunded.
If I damage the boxes, will I get my refund back?+
Hire A Box understands general wear and tear. We do, however, ask you not to remove the tape from the boxes or write on the boxes. When unpacking, please slice along the tape. As long as the cardboard is not ripped, torn or water damaged you will receive your deposit back. You will not receive your deposit back for boxes that are missing.
Do I have to be home for delivery or collection of the boxes?+
As long as you have pre-paid via credit card, and there is somewhere safe and dry to leave the goods, you do not have to be home for delivery. With regards to the collection of the boxes, if the hirer can leave them somewhere safe and undercover, then the hirer does not need to be home for the driver to collect the boxes.
How many boxes do I need?+
We recommend the Moving Packages on the order page of our website, which have been based on years of experience. If you do not order enough boxes, we offer a free top-up service whereby you do not pay a delivery fee, and only pay for the additional items you require. There is no delivery fee for the first top-up, as long as it is placed within 3 months of your initial delivery.
What do I do when I am finished with the hire boxes?+
When you are finished with your hired boxes, go onto the website and click on the HIRE RETURN link in the header on the homepage to arrange for the collection of your hired boxes. Please note we will only collect hired boxes within 3 months of the initial delivery. After this period we will not collect the boxes and you will not receive your deposit back.
How do I get my refund back?+
When the driver collects your boxes, they will calculate how many boxes they are collecting. Refunds are processed either back onto the credit card you paid with, or via Electronic Funds Transfer (EFT) into your nominated bank account. The refund will be processed by head office and can take up to 5 working days to arrive.
Can I pick up the boxes from Hire A Box?+
Hire A Box is a franchise delivery business. At this stage the boxes can only be delivered to your premises.
Are the boxes you supply new or used?+
Hire A Box uses strong cardboard in the manufacturing of their boxes. Due to the strength and durable nature of the boxes, they are generally hired a few times prior to being sold. Therefore, if you buy boxes from Hire A Box they may have been used a few times. We do not sell boxes that are unusable and ensure all boxes sold are still structurally strong and fit for purpose.